How To Return An Item

To start the return process, simply give us a call at 888.899.8776 or you can email our support team at Many times our team of experts can help figure out why your product might not be working like you expected and get things fixed over the phone, so don’t be surprised if we ask a few questions, we love troubleshooting!

If our tech help can not make you happy, we will email over a return shipping label with a Return Authorization Number.

Hopefully, you saved all of the original item’s box and packaging inserts. You will want to pack back up your return or exchange in the same way it came out of the original box. Once you have everything packaged correctly, tape the box on the top and bottom to assure it stays together. If Audio Advice shipped the item to you inside a second box, it's a good idea to use that same extra box to help prevent damage on its way back to us. To avoid it accidentally coming back to you, use a magic marker to cross out the old shipping label or just tear it off.

The return shipping label we send you will have our address on it, just make sure you take the box to the right shipper (UPS, FEDEX, or USPS) as per the label.

If you are close to one of our stores, please let us know if it is more convenient for you to return it to us directly. You will still need to get a Return Authorization Number by contacting us and shipping and/or restocking charges may apply.

Can’t find your answer in our support center? Contact us directly.