Non-Returnable Items

The following items cannot be returned:

  • Special/Custom Order Items
  • Open-Box Deals
  • Gift Cards
  • In-ear headphones cannot be returned once the packaging has been opened due to personal hygiene reasons. Please contact our customer care team if you'd like help choosing.
  • Turntables With a Broken Stylus: All turntables ship out with the stylus intact.  If you return a turntable or phono cartridge with a broken or missing stylus you will be subject to a return fee.  Please be careful when setting up your turntable and contact us with any questions.

Can’t find your answer in our support center? Contact us directly.